What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notification email address.

    Asked by Pleiadian on October 24, 2012 at 09:45 AM

    I have changed the notification email address in the email alerts option, but every time I test it, they keep going to the old address (which is also the address in my account profile.

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    Answered by pinoytech on October 24, 2012 at 09:53 AM


    Have you tried already deleting your browser cache and cookies? If not, please give try and let me inform you also that Test Email button is sending email notification the account email address only. This is done to prevent spammers abuse. Actual submission will be sent to the correct email/s. 

    We are sorry for the inconvenience that may have caused.

    Thank you!

  • Profile Image

    Answered by Pleiadian on October 24, 2012 at 10:46 AM
    Thanks for the reply. I was wondering whether it was some kind of default
    to the account address. This explains it.
  • Profile Image
    JotForm Support

    Answered by EduardoMendez on October 24, 2012 at 11:02 AM

    On behalf of my colleague,

    You are welcome! :)

    Let us know if you need further assistance.