What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Most form submissions are not being received by email

    Asked by jamiebevis on February 17, 2011 at 04:09 AM

    I have 4 websites each with its own form on your platform. Until recently I was getting the submissions, however now they have stopped coming through. The websites in question are scrap-car-uk.com, scrapcaruk.co, scrapcar.uk.net and scrapcarservice.org (currently undergoing maintenance).

    All of the forms schould send an email to james@scrap-car-uk.com and also one to the person filling in the form.

    I would be very grateful if you could look into this for me.

     

    Kind regards

     

    James Bevis

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    Answered by serkan on February 17, 2011 at 07:42 AM

    I've checked our mail logs and it seems these emails are successfully sent to your address. This could be related to your inbox. Please check your spam filters or contact to your administer about this issue.

    Also if you are using email conditions on your form make sure they are correctly configured.

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    Answered by Protorque on February 24, 2011 at 11:55 AM

    We are also experiencing the same issue.  We were getting email on EVERY submission, and now only occassionally.  Yesterday 8 forms were filed and he only recieved 3 emails.  The submissions are all there if we go to your website, but the notifications are not going through.  These are very time sensitive submissions so we need those emails.  You need check your filters if it is happening to more then one customer.

     

    the email in questions joe@protorque.com

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    JotForm Founder

    Answered by aytekin on February 25, 2011 at 12:59 PM

    I checked our email server logs. All of the emails were accepted by your email server. I made two test submissions. If you have not received them Please send this to your hosting provider to ask why this email was not received.

    Feb 25 13:53:08 monk sm-mta[19488]: p1PIqcmQ019486: to=<Joe@ProTorque.com>, ctladdr=<jotform@monk.interlogy.com> (1002/1003), delay=00:00:30, xdelay=00:00:30, mailer=esmtp, pri=124216, relay=filter020.infoquest.com. [65.61.0.161], dsn=2.0.0, stat=Sent (Ok: queued as 0308B1994675)

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    Answered by Francisco on October 16, 2011 at 11:17 AM

    Dear Jotforms,

    Three months ago everything worked perfect, but now we are not receiving email notifications since like a month approx.

    Please can you do something about this? We are paying for the Professional service as we use this for serious issues in our company and we don´t received any email. We checked all possible causes, filters, Spam, Bulk...and nothing...

    Please need urgent help on this...

    Thanks in advance.

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    Answered by allanftd on October 16, 2011 at 12:15 PM

    Hi Francisco,

    Thank you for bringing this to our attention. I have tested your notification using a Yahoo Mail account and I wasn't able to replicate the issue you reported.

    Could you please try a different email address as the destination email of your notifications? Perhaps a Gmail, Hotmail, or Yahoo Mail account. If it works using this email, the issue is most likely with your email service provider. You must contact your ISP or system administrator (person or group administering your email system) regarding this issue so that they can investige on their end. They may need to add jotform.com domain to their white list.

    You may also find this link helpful:

    http://www.jotform.com/faq/#7
    http://www.jotform.com/answers/14075-I-can-t-send-notifications-to-my-email-enquiries-agneselle-com 

    It may also help that you use a backup email address so that if the primary email address doesn't receive the notification, you have back up email address(es). Just separate each email address with a comma and space, for example:

    user1@email.com, user2@email.com, me@yahoo.com, me@gmail.com

    If the issue still persists, please let us know so that we can investigate further. We apologize for any inconvenience. 

    Thank you for using JotForm!

    Allan
    JOTFORM SUPPORT
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    Answered by robertclark1 on October 16, 2011 at 01:48 PM

    Hi Allan - my question regarding this exact same problem has vanished :-(

    Just had email back from my ISP to say that your domain and IP's are not blocked, and have asked for your email sent log so that they can track the emails

    Could you please send this ASAP ?

    Thanks

    Robert

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    Answered by fxr on October 16, 2011 at 02:18 PM

    Robert, 

    We will deal with your issue in the private thread -> http://www.jotform.com/answers/51036-Form-was-working-fine-now-not-recieving-submissions#6