Emails won't send

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    designstudio
    Asked on October 24, 2012 at 12:30 PM

    I am not able to recieve an emails from my form! please help.

    http://www.jotformeu.com/designstudio/Get.Started

  • Profile Image
    moonzkie
    Answered on October 24, 2012 at 01:04 PM

    Hi,

    Can you please configure your email alerts' sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    Just please let us know if you need any further assistance. Thank you so much!