What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Emails won't send

    Asked by designstudio on October 24, 2012 at 12:30 PM

    I am not able to recieve an emails from my form! please help.

    http://www.jotformeu.com/designstudio/Get.Started

  • Profile Image

    Answered by moonzkie on October 24, 2012 at 01:04 PM

    Hi,

    Can you please configure your email alerts' sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    If changing Sender name and email does not help, ask your hosting provider to add these IP addresses to their whitelist:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    Just please let us know if you need any further assistance. Thank you so much!