- Tarynrenae44Asked on March 15, 2018 at 09:12 PM
I currently am paying for the bronze package. My form is linked with PayPal. It worked great the first two months. This month it is not asking for their payment information. It is allowing ppl to fill out the forms without gathering the information I need to get paid. This is extremely inconvenient. Please help ASAP.
- JotForm Supportashwin_dAnswered on March 16, 2018 at 04:10 AM
I'm sorry for the trouble caused to you.
I did test your form and did not find any issue with that. I was able to select the product and when I submitted form, I was redirected to PayPal checkout page successfully. Please ensure that once you select a product and quantity, you click on the "Add to Bag" button. Please check the screenshot below:
Have you embedded your form in any webpage where you are having this issue with? Please share the webpage URL and we will take a look.
We will wait for your response.