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    Can't type in fields [form added via Xara] and Jotform doesn't have one of my forms

    Asked by guest_22856005364048 on October 24, 2012 at 05:10 PM

    My First question:

    I presently have just a free account as I am just starting up a business. In the near future I will need to upgrade to allow for more communications.

    In any case, I reviewed my website (www.oetc.ca) and realised that almost all my forms are broken. By that I mean you cannot type in the fields. I looked through your forums but only found one piece of advice. Istead of imbedding using Xara code (I'm using a WYSIWYG Editor Xara) use the I-Frame code. I did that but am having the same issue. My site is live and I did get an email inquiry asking why my forms didn't work, thats what tweeked me to the issue. The forms used to work, now thay don't but I didn't change any of the forms that no longer work? Any assitance is greatly appreciated.

    Second Question. As mentioned, I still have a free account and I will be upgrading, just not ready yet. In any case, I had to create a sixth form and thought while logged in I'd make a slight change to another form I had there. Unfortunatly, its gone? The form is still on my website however. The really strange thing is that 5 of my 6 forms don't work (can't place curser in text field), the only form that works is the one I can no longer see in my list of forms in JotForm.

     

    Thank you in advance for any assistance you can offer.

    Vaughan Martin

    Page URL:
    www.oetc.ca/contact.htm

    My Forms text field xara xara web design
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    Answered by guest_22856005364048 on October 24, 2012 at 05:27 PM

    My Aplogies, I have answered my own questions.

    Question One - Forms fields not working. The forms need to be on the frount most layer. If there is any text, pictures or graphics sitting in front of any part of the form, the fields will not work.

     

    Question Two - Forms lost in account settings - My bonehead mistake, the short list of forms at the bottom of the JotForm screen only has 5 forms. The "My Forms" button at the top brngs you to a screen with all the forms.

     

    Sorry for the confusion.

    I Love JotForm again...

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    JotForm Support

    Answered by Mike_T on October 24, 2012 at 05:53 PM

    We are happy to hear that your problems are solved :)

    Thank you very much for sharing information about layers in the Xara Web Design software, it may really help some other people out there.

    If you need any further assistance, please feel free to contact us anytime. We would love to help!

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    Answered by tsra on June 07, 2015 at 11:08 AM

    I am having the same problem with my fields not working. 

    I am working directly in Jot form and I am also not embedding my forms.  I am using the direct link.    What do you mean by layers.  From what I can tell there isn't labels in the Jot Form designer.  Does that have something to do with Zara design program you are working with or do I need to be checking my layers or something?
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    JotForm Support

    Answered by jonathan on June 07, 2015 at 02:05 PM

    @tsra

    We will resolve your issue here http://www.jotform.com/answers/583621

    Thanks.