How do I get my items' description from JotForm to show up on SquareUp?

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    Asked on March 16, 2018 at 05:17 PM

    I integrated SquareUp into a form to sell an item. The form works great, I made a test sale and it went through...but, when I checked the sale at, the item comes up as "Custom Amount".

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    Answered on March 16, 2018 at 07:26 PM

    We would like to apologize for any inconvenience this is causing you.

    Just like any other payment integrations, I believe the item description of the products in your form should also be passed and appear on your Square account when you view the transactions there.

    I have forwarded your concern to our developers so they can further check. Although I cannot provide you any timeframe for when this will be fixed, please be assured that once there is an update we will notify you in this thread the soonest.