What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I got a message from Paypal about a cancellation - please advise.

    Asked by positiveplans on October 24, 2012 at 06:42 PM

     

    Hello Positive Communications,

     

     

     

    You will not be billed for this subscription again.

     

     

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    Cancellation Details

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    Cancellation Date:  Oct 23, 2012

    Subscription Name:  JotForm premium monthly Subscription Number:  S-9F0138757C747125T

     

     

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    Contact Information

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    If you have any questions about this subscription, please contact Interlogy LLC.

     

     

    Business Name:  Interlogy LLC

    Contact Email:  contact@interlogy.com

    Contact Phone: 

     

    Sincerely,

    PayPal

     

     

    ----------------------------------------------------------------

    PROTECT YOUR PASSWORD

     

    NEVER give your password to anyone, including PayPal employees. Protect yourself against fraudulent websites by opening a new web browser (e.g. Internet Explorer or Firefox) and typing in the PayPal URL every time you log in to your account.

     

     

    ----------------------------------------------------------------

     

     

    Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click the Help link in the top right corner of any PayPal page.

     

    PPID PP268 

  • Profile Image
    JotForm Support

    Answered by liyam on October 24, 2012 at 07:23 PM

    Hello positiveplans.  It appears that Paypal forced your subscription to be canceled due to a missing username.  I recall that you have had it changed a month ago. 

    Since it's also already time for your subscription, I recommend that you simply resubscribe today by following this link: http://sites.fastspring.com/interlogy/product/jotformpremium?referrer=positiveplans

    Please let us know if you need further assistance.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by liyam on October 24, 2012 at 07:25 PM

    In addition, please do login to your Paypal account and check your most recent subscriptions to make sure that the existing subscription has already been canceled before proceeding with re-upgrading.

    Please do keep us posted with your progress.

    Thanks.