Unable to access my account - Suspended

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    VIcky Whillance 
    Asked on March 17, 2018 at 10:35 PM

    Hi i have gone to use my form and it is disabled and the account is suspended with no notification given?

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    John_Benson
    Answered on March 18, 2018 at 12:03 AM

    Your account got suspended because of the Guest Registration form. The form is collecting Driver's License ID or Passport which violates our terms of use.

    1521345778Test_901.png

    We need to remove the File Upload field so we can re-activate your account back to Good Status.

    Let us know if that is okay with you. We'll wait for your reply. 

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    VIcky Whillance 
    Answered on March 18, 2018 at 12:43 AM
    Yes I am can remove but need access to account to do so
    Thanks
    ...
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    ashwin_d
    Answered on March 18, 2018 at 06:09 AM

    I have deleted the guilty form fields from your forms and activated your account again. All your forms are back online. 

    Do try to sign in to your JotForm account and get back to us if you have any trouble.