Why can't I log in please?

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    Amanda George 
    Asked on March 18, 2018 at 09:29 AM

    Hello


    I've just tried to log in to update one of my three forms but it won't let me log in... it says my account has been auto suspended and I don't know why!


    How do I get access back please?  Only one of the forms has been used once and there aren't any images, so I can't have reached the limit, so what is it please??


    Thank you so much


    Amanda

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    John_Benson
    Answered on March 18, 2018 at 10:19 AM

    Your account got automatically suspended by our anti-phishing filter tool. As per our terms of use, collecting login information is not allowed here in JotForm. Here's the form link: http://www.jotformeu.com/form/80346148927362

    1521382727Remove_002.png

    We need to remove the guilty field so we can re-activate your account back to good status.

    Let us know if that is okay with you. We'll wait for your reply.

  • Profile Image
    Amanda George 
    Answered on March 18, 2018 at 11:43 AM
    New response receivedOh right, OK then, that’s fine by me!
    ...
  • Profile Image
    ashwin_d
    Answered on March 18, 2018 at 01:31 PM

    I have deleted the guilty field from your form and activated your account again. All your forms are back online. Do try to sign in to your JotForm account and get back to us if you have any trouble.