- Amanda GeorgeAsked on March 18, 2018 at 09:29 AM
I've just tried to log in to update one of my three forms but it won't let me log in... it says my account has been auto suspended and I don't know why!
How do I get access back please? Only one of the forms has been used once and there aren't any images, so I can't have reached the limit, so what is it please??
Thank you so much
- JotForm SupportJohn_BensonAnswered on March 18, 2018 at 10:19 AM
We need to remove the guilty field so we can re-activate your account back to good status.
Let us know if that is okay with you. We'll wait for your reply.
- Amanda GeorgeAnswered on March 18, 2018 at 11:43 AMNew response receivedOh right, OK then, that’s fine by me!
- JotForm Supportashwin_dAnswered on March 18, 2018 at 01:31 PM
I have deleted the guilty field from your form and activated your account again. All your forms are back online. Do try to sign in to your JotForm account and get back to us if you have any trouble.