What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    HELP! My form: Application is not processing correctly!

    Asked by nytower on October 24, 2012 at 09:53 PM

    I have duplicated the form and added the new source code to the website however it's not even processing the new submissions under the "clone" form. It's not picking up the submissions of a cloned form it uses the old form database.

    The major problem is when someone makes a payment ( and I have made made many successful payments of 1cent ) and it is successful it is still not processing the payment on the JotForm server end. Lately there has been many updates to the internet a new version of PHP came out could this be it ? The payments are 100% successful on my end and have always processed correctly. Why now does it not work?

    • Payments are made successful yet I am not getting notified, can you please fix - the form is called "Application" ?

    URL to website with form: http://nytowerrentals.com/application.html

    Page URL:
    http://nytowerrentals.com/application.html

  • Profile Image
    JotForm Support

    Answered by idarktech on October 24, 2012 at 11:14 PM

    Hi,

    Indeed! I was able to reproduced the problem with your form. I wonder why it ended up to Pending Submissions while the payment is successfully completed. I will submit this to our developement team for further investigation.

    For the meantime, you can access your form's pending submissions and complete them if you were able to received the payments from paypal. http://www.jotform.com/help/135-How-to-View-Pending-Submissions

    Thanks and apologies for the inconveniences caused.

  • Profile Image
    JotForm Founder

    Answered by aytekin on November 22, 2012 at 03:16 AM

    I see that you have two payment forms. Both use the same PayPal account. One of them receive payment submissions fine without and one seems to be going to Pending even if the payment is complete.

    The only difference is that the one that does not complete the payments has "Need Shipment Address" set to "No". Can you try changing that to "Yes", and see if that fixes the problem. 

    Please let us know how it turns out.