What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account has been suspended twice in the last few days

    Asked by rbaamer on October 24, 2012 at 09:57 PM

    Could you please let me know what is going on? I am totally spam-less

    I was chatting with one of your representative and he said everything is fine and he added me to thw while list!

    Thank you ..

     

     

    UN: rbaamer

    I got that messge as well [Details: Form did not pass status check]

     

    http://jazanrad.com/AR/?page_id=23 *this one doesn't open at all

    http://jazanrad.com/AR/?page_id=25 

    http://jazanrad.com/AR/?page_id=21

    Page URL:
    http://jazanrad.com/AR/?page_id=23

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    Answered by jeanettebmz on October 24, 2012 at 11:05 PM

    I re-activated your account to check further. Actually your account contain at least 2 forms that are made to catch credit card information, and this is considered a phishing activity. I would recommend you to use any of our payment integration rather than simple text boxes, otherwise your account will be autosuspended again and again by our Phishing detector system

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    Answered by guest_22978101766056 on October 24, 2012 at 11:45 PM

    No credit cards information are requested at all! All the requested information is model numbers of devices and the waranty valid date. Is there any way can we fix that?

     

    The only card numbers I requested is an ID card number with the expiration date of it, no payments or other cards are requested

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    Answered by jeanettebmz on October 24, 2012 at 11:57 PM

    Ok, I have checked further and you are correct. I have whitelisted your forms, hopefully this will not happen again

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    Answered by guest_22978101766056 on October 25, 2012 at 12:05 AM

    Thank you Jeanette .. I hope that so

    Appreciate it

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    Answered by rbaamer on November 11, 2012 at 12:14 AM

    I just added a new form, and as usual, everything are suspended again :/

     

    Help please

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    JotForm Support

    Answered by Welvin on November 11, 2012 at 12:45 AM

    It should be fine now. We apologize for the incoveniences.

    Thanks

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    Answered by rbaamer on November 11, 2012 at 12:46 AM

    Ya, it works now. Thank you ! 

    Whitelist me please, it is really hard to have this everytime :(

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    JotForm Support

    Answered by Welvin on November 11, 2012 at 12:48 AM

    Hi, you have been already added to our whitelist.

    Thanks