Score Doesn't Show Up on Preview and Notification

  • escallon
    Asked on April 23, 2024 at 2:56 PM

    Thank you for all the support. I finally got the email working so the students can see their email but there is no score. Even on the preview screen I don't see a score, but it use to. How do I correct it?

  • Kyle JotForm Support
    Replied on April 23, 2024 at 3:56 PM

    Hi Edwin,

    Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    Score Doesnt Show Up on Preview and Notification Image 1 Screenshot 30

    Notification and Autoresponder Email:

    Score Doesnt Show Up on Preview and Notification Image 2 Screenshot 41

    Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

 
Your Answer