I tried to select no on my encrypted files and now the current submissions appear encrypted and can't be read

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    RobinCrocker
    Asked on March 18, 2018 at 03:52 PM
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    BDAVID
    Answered on March 18, 2018 at 04:49 PM

    If you downloaded the encryption key file, you can use it to decrypt the submissions. Otherwise, the data is lost forever.

    So, please disable the encryption feature to avoid losing access to more submissions. And if you need to enable it again make sure to read this guide first: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them