Card Connect error 401 : Unauthorized

401 : Unauthorized - what does this mean and how can I fix it

I am trying to run a test with payment on my form and keep getting: 401 : Unauthorized

Hi Marlinda,

Thanks for reaching out to Jotform Support. The 401 error code is referring to your Card Connect credentials. Please double-check your credentials in your Card Connect account. You may need to contact their support to get inputs on how to update your credentials.

Let us know if you have any other questions.