My forms arent loading

  • Profile Image
    musicboxnw
    Asked on March 19, 2018 at 01:58 PM

    Hi I can't load my forms? Thanks! 

    I've tried multiple times from different links. 

    https://secure.jotform.ca/form/30457943605255

  • Profile Image
    Adrian
    Answered on March 19, 2018 at 02:57 PM

    I have tried opening your forms and they are loading fine on my end.

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    Are you getting an error or something?

    Please try using this link instead. http://www.jotform.ca/form/30457943605255
    Also, try clearing the cache of your browser or using another browser.

    Let us know if the issue persists?

  • Profile Image
    Vashti  
    Answered on March 19, 2018 at 03:13 PM

    Thanks! It is opening in Chrome now, but still not in Safari, even after clearing history. Any other suggestions? I hope it can work in all browsers.


    Thank you!

  • Profile Image
    Adrian
    Answered on March 19, 2018 at 03:40 PM

    I have tried opening your form on two different machines on Safari and the form is loading correctly.

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    Are you getting an error in Safari? Can you give us more details? I am not sure if there is a browser extension blocking the form in Safari.

    Can you please try opening the form using the Private Mode of your browser.

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    If the issue is the browser's cache, clearing the browser history will not work. The cache of the browser must be cleared.

    Help Article: How to Empty Cache in Safari for Mac OS X