What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    form not updating

    Asked by sal on October 25, 2012 at 09:37 AM

    Hello there,

     

    I have tried a few things but I still cant get my jotform to update.  Pls help!  thnx

    Page URL:
    http://form.jotform.ca/form/22326838063252

  • Profile Image
    JotForm Support

    Answered by abajan on October 25, 2012 at 10:08 AM

    Hello,

    If you are able to update the form okay in the form builder, does it appear differently at the following links?

    http://form.jotform.ca/form/22326838063252

    http://www.jotform.ca/form/22326838063252

    If it looks updated at the latter link, please change the URL from http://form.jotform.ca/form/22326838063252 to http://www.jotform.ca/form/22326838063252

    Do let us know if this fixes the problem.

    Thanks.

  • Profile Image

    Answered by ictwebadmin on November 12, 2012 at 08:42 PM

    Had the same problem today with an event reg form. I did as suggested and changed from http://form..... to http://www.... and it updated. 

     

    Not sure what to make of it or whether to assume I should always do this?   Sorry I just read http://www.jotform.com/answers/129288-Form-Not-Updating So I assume www is the go. Is the embed code gong to reflect this?

    Chris

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    JotForm Support

    Answered by idarktech on November 12, 2012 at 09:28 PM

    Hi Chris,

    Embed codes will generate form as a default, but you can always change it to www.

    form can sometimes be little out of date since caches might take some time to be cleared. But they will always work faster. Since they are served from our CDN. So, we still recommend using form.jotform.com. 

    If you run into any problems again, just let us know. Thanks!