form not updating

  • Profile Image
    sal
    Asked on October 25, 2012 at 09:37 AM

    Hello there,

     

    I have tried a few things but I still cant get my jotform to update.  Pls help!  thnx

  • Profile Image
    abajan
    Answered on October 25, 2012 at 10:08 AM

    Hello,

    If you are able to update the form okay in the form builder, does it appear differently at the following links?

    http://form.jotform.ca/form/22326838063252

    http://www.jotform.ca/form/22326838063252

    If it looks updated at the latter link, please change the URL from http://form.jotform.ca/form/22326838063252 to http://www.jotform.ca/form/22326838063252

    Do let us know if this fixes the problem.

    Thanks.

  • Profile Image
    ictwebadmin
    Answered on November 12, 2012 at 08:42 PM

    Had the same problem today with an event reg form. I did as suggested and changed from http://form..... to http://www.... and it updated. 

     

    Not sure what to make of it or whether to assume I should always do this?   Sorry I just read http://www.jotform.com/answers/129288-Form-Not-Updating So I assume www is the go. Is the embed code gong to reflect this?

    Chris

  • Profile Image
    idarktech
    Answered on November 12, 2012 at 09:28 PM

    Hi Chris,

    Embed codes will generate form as a default, but you can always change it to www.

    form can sometimes be little out of date since caches might take some time to be cleared. But they will always work faster. Since they are served from our CDN. So, we still recommend using form.jotform.com. 

    If you run into any problems again, just let us know. Thanks!