Why am I not receiving e-mails from JotForm?

  • Profile Image
    guest_22984423020043
    Asked on October 25, 2012 at 12:08 PM

    I created a form on here and want all e-mails sent to renapptrequest2@aol.com It was working fine a few days ago and now we are not getting any e-mails sent to that address. We can however view them on jotform under submissions. Is there a reason why this is happening and can it be fixed?

     

    Thanks, 

    Melissa

  • Profile Image
    moonzkie
    Answered on October 25, 2012 at 12:37 PM

    Hi,

    Your email address is in our bounce list and this is the reason:

    Reason(s) : 5.3.0 - Other mail system problem 521-'5.2.1 :  (CON:B1)  http://postmaster=

    .info.aol.com/errors/554conb1.html'

    Your form should be working fine by now as I remove your email address inour bounce list.

    Also, it is recommended to configure your email alerts' sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    Please feel free to contact us if you need any further assistance.

  • Profile Image
    toys4smiles
    Answered on January 17, 2013 at 08:51 PM

    Same thing is happening to me. I have several email notifiers set up. i get some but not others. Any coming from www.toys4smileslasvegas.org are not coming through. Could this be the same reason?

     

    Forms not sending:

    http://www.toys4smileslasvegas.org/Contact/index.htm
    http://www.toys4smileslasvegas.org/HelpUs/Volunteer.htm

    Email addresses not receiving emails:

    rex@toys4smileslasvegas.org

    volunteer@toys4smileslasvegas.org

    info@toy4smileslasvegas.org

  • Profile Image
    jonathan
    Answered on January 17, 2013 at 08:59 PM

    @ toys4smiles

    I checked all those email addresses you mentioned -- and they are not bounce listed at all.

    Please try reviewing this guide -How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues and apply the necessary settings on your form's email notification. This should prevent any issue with regards to email notification. And you may also want to check your spam or junk email folder, perhaps the previous email messages are filtered out.

    Please inform us should the issue persist.

    Thanks.

  • Profile Image
    Toys4Smiles
    Answered on January 17, 2013 at 09:13 PM

    Perfect! Worked like a charm!

    I see this was addressed elsewhere, I finally found it while searching around, so thank you for replying to this issue AGAIN.

    You guys rock!

  • Profile Image
    HFOA
    Answered on January 31, 2014 at 11:25 AM

    Hello, I just stumbled accorss this problem which is a major issue for us.  Here is my form:

    http://form.jotform.co/form/40128822434853

    I have the notification emial set up correctly using the noreply@jotfoem.com but aol is NOT receeiving the emails.  I just signed up for an aol account to test this.  not is spam folder either

     

    Please help!  Dan

  • Profile Image
    Welvin
    Answered on January 31, 2014 at 12:57 PM

    Hi Dan,

    We'll surely help you about the issue, but we request to please create your own thread: Contact JotForm Support. This way, we'll be handling your own thread instead of this old post by someone.

    Thanks

  • Profile Image
    toys4smiles
    Answered on January 31, 2014 at 01:20 PM
    I am not Dan? :- )

    Please 'LIKE' us on Facebook: http://www.facebook.com/toys4smiles
    Blessings,
    'Better Together'

    Rex Doty | President/Founder
    Shop Phone: 702.232.8191 | Cell: 702.218.4582 | Fax: 888.349.8350
    Mailing: 2251 N Rampart Blvd, Mail Box 172, Las Vegas, NV 89128
    Toy Shop: 3170 Polaris Ave, Units 17 & 18, Las Vegas, NV 89102
    Email: rex@toys4smileslasvegas.org |Web: www.toys4smileslasvegas.org

    ...
  • Profile Image
    EliezerN
    Answered on January 31, 2014 at 02:54 PM

    @toys4smiles

    Sorry for the misunderstanding this caused. The reply of my colleague Welvin was for another user called Dan that posted his questions here in your thread. So, please ignore the message you received.

    Thansk