Why am I not receiving e-mails from JotForm?

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    Asked on October 25, 2012 at 12:08 PM

    I created a form on here and want all e-mails sent to renapptrequest2@aol.com It was working fine a few days ago and now we are not getting any e-mails sent to that address. We can however view them on jotform under submissions. Is there a reason why this is happening and can it be fixed?




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    Answered on October 25, 2012 at 12:37 PM


    Your email address is in our bounce list and this is the reason:

    Reason(s) : 5.3.0 - Other mail system problem 521-'5.2.1 :  (CON:B1)  http://postmaster=


    Your form should be working fine by now as I remove your email address inour bounce list.

    Also, it is recommended to configure your email alerts' sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    Please feel free to contact us if you need any further assistance.

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    Answered on January 17, 2013 at 08:51 PM

    Same thing is happening to me. I have several email notifiers set up. i get some but not others. Any coming from www.toys4smileslasvegas.org are not coming through. Could this be the same reason?


    Forms not sending:


    Email addresses not receiving emails:




  • Profile Image
    Answered on January 17, 2013 at 08:59 PM

    @ toys4smiles

    I checked all those email addresses you mentioned -- and they are not bounce listed at all.

    Please try reviewing this guide -How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues and apply the necessary settings on your form's email notification. This should prevent any issue with regards to email notification. And you may also want to check your spam or junk email folder, perhaps the previous email messages are filtered out.

    Please inform us should the issue persist.


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    Answered on January 17, 2013 at 09:13 PM

    Perfect! Worked like a charm!

    I see this was addressed elsewhere, I finally found it while searching around, so thank you for replying to this issue AGAIN.

    You guys rock!

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    Answered on January 31, 2014 at 11:25 AM

    Hello, I just stumbled accorss this problem which is a major issue for us.  Here is my form:


    I have the notification emial set up correctly using the noreply@jotfoem.com but aol is NOT receeiving the emails.  I just signed up for an aol account to test this.  not is spam folder either


    Please help!  Dan

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    Answered on January 31, 2014 at 12:57 PM

    Hi Dan,

    We'll surely help you about the issue, but we request to please create your own thread: Contact JotForm Support. This way, we'll be handling your own thread instead of this old post by someone.


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    Answered on January 31, 2014 at 01:20 PM
    I am not Dan? :- )

    Please 'LIKE' us on Facebook: http://www.facebook.com/toys4smiles
    'Better Together'

    Rex Doty | President/Founder
    Shop Phone: 702.232.8191 | Cell: 702.218.4582 | Fax: 888.349.8350
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    Email: rex@toys4smileslasvegas.org |Web: www.toys4smileslasvegas.org

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    Answered on January 31, 2014 at 02:54 PM


    Sorry for the misunderstanding this caused. The reply of my colleague Welvin was for another user called Dan that posted his questions here in your thread. So, please ignore the message you received.