What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I not receiving e-mails from JotForm?

    Asked by guest_22984423020043 on October 25, 2012 at 12:08 PM

    I created a form on here and want all e-mails sent to renapptrequest2@aol.com It was working fine a few days ago and now we are not getting any e-mails sent to that address. We can however view them on jotform under submissions. Is there a reason why this is happening and can it be fixed?




    Page URL:

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    Answered by moonzkie on October 25, 2012 at 12:37 PM


    Your email address is in our bounce list and this is the reason:

    Reason(s) : 5.3.0 - Other mail system problem 521-'5.2.1 :  (CON:B1)  http://postmaster=


    Your form should be working fine by now as I remove your email address inour bounce list.

    Also, it is recommended to configure your email alerts' sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    Please feel free to contact us if you need any further assistance.

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    Answered by toys4smiles on January 17, 2013 at 08:51 PM

    Same thing is happening to me. I have several email notifiers set up. i get some but not others. Any coming from www.toys4smileslasvegas.org are not coming through. Could this be the same reason?


    Forms not sending:


    Email addresses not receiving emails:




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    JotForm Support

    Answered by jonathan on January 17, 2013 at 08:59 PM

    @ toys4smiles

    I checked all those email addresses you mentioned -- and they are not bounce listed at all.

    Please try reviewing this guide -How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues and apply the necessary settings on your form's email notification. This should prevent any issue with regards to email notification. And you may also want to check your spam or junk email folder, perhaps the previous email messages are filtered out.

    Please inform us should the issue persist.


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    Answered by Toys4Smiles on January 17, 2013 at 09:13 PM

    Perfect! Worked like a charm!

    I see this was addressed elsewhere, I finally found it while searching around, so thank you for replying to this issue AGAIN.

    You guys rock!

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    Answered by HFOA on January 31, 2014 at 11:25 AM

    Hello, I just stumbled accorss this problem which is a major issue for us.  Here is my form:


    I have the notification emial set up correctly using the noreply@jotfoem.com but aol is NOT receeiving the emails.  I just signed up for an aol account to test this.  not is spam folder either


    Please help!  Dan

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    JotForm Support

    Answered by Welvin on January 31, 2014 at 12:57 PM

    Hi Dan,

    We'll surely help you about the issue, but we request to please create your own thread: Contact JotForm Support. This way, we'll be handling your own thread instead of this old post by someone.


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    Answered by toys4smiles on January 31, 2014 at 01:20 PM
    I am not Dan? :- )

    Please 'LIKE' us on Facebook: http://www.facebook.com/toys4smiles
    'Better Together'

    Rex Doty | President/Founder
    Shop Phone: 702.232.8191 | Cell: 702.218.4582 | Fax: 888.349.8350
    Mailing: 2251 N Rampart Blvd, Mail Box 172, Las Vegas, NV 89128
    Toy Shop: 3170 Polaris Ave, Units 17 & 18, Las Vegas, NV 89102
    Email: rex@toys4smileslasvegas.org |Web: www.toys4smileslasvegas.org

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    Answered by EliezerN on January 31, 2014 at 02:54 PM


    Sorry for the misunderstanding this caused. The reply of my colleague Welvin was for another user called Dan that posted his questions here in your thread. So, please ignore the message you received.