Why can I access my form anymore?

  • Profile Image
    Gillian 
    Asked on March 20, 2018 at 11:12 AM

    Hello


    I had made up a template and have used it a few times no problem. It seems now I am unable to access it. Can you help me retrieve it?


    form.jotform.com/80294228072253


    was the link I was previously sent.


    Thanks


    Gillian Gerylo


  • Profile Image
    Victoria_K
    Answered on March 20, 2018 at 12:21 PM

    Upon checking the form you shared, I have noticed that it belongs to the quest account, which is in DORMANT status at the moment. It means that you have might created it before you signed up. I have now reactivated that account, so please clone the form to your main account not to loose it once again. 

    How-to-Clone-an-Existing-Form-from-a-URL

    Hope this helps!