mohon aktifkan kembali akun kami.

mohon aktifkan kembali akun kami ini yang terkena suspend

Hi Akhmad,

Thanks for reaching out to Jotform Support. Unfortunately, our Indonesian Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Indonesian, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, coming back to your question, I checked the account associated with the akhmadkhoirulu@gmail.com email address and I saw that it was suspended due to this form collecting sensitive information:

You may collect some sensitive information such as a copy of the user's birth certificate, but you are required to use the best security practices of Jotform Inc. including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to sensitive information. If you need to collect this kind of information, please add the following field to your form:

1. An agreement stating the usage of sensitive information. You can use the Short Scrollable Terms widget or the Terms & Conditions widget.
2. Digital signature field. You can use the E-Signature widget or the Smooth Signature widget.
3. You may also need to use your business email address on Jotform your profile rather than the public email address you currently using.

I've gone ahead and reinstated the account. You can now continue working with your form and make changes to it to avoid this kind of thing from happening again.

Let us know if there's anything else we can help you with.