Form: loads slowly

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    kakelley14
    Asked on March 20, 2018 at 04:28 PM

    Hi - I've enjoyed creating a pretty robust dynamic form, however, now that I have all the rules built into it we're finding that it is very slow to load.  The page renders but you are not able to interact with it for 20 seconds or so.  I've searched other posts where it is noted that a lot of conditions effect performance as well as the Save to Browser Cache option (both of which I need since this is a pretty large form so we would not want our users to lose work should something happen before they save/submit.

    Can you please take a look at my form https://form.jotform.com/80145535745155 and let me know if there is anything that can be done to improve performance.

    Thank you in advance,

    Karen


  • Profile Image
    Richie_P
    Answered on March 20, 2018 at 05:21 PM

    I checked your form and it seems to be loading at a normal pace, the load time depends on the widget or how heavy the images needs to load. It seems your logo loads the last, but it doesn't really affect the performance of the form.

    You can use continue form later, so that your users can continue answering your form where you left it.

     

    Here is a guide:https://www.jotform.com/help/227-How-to-Enable-Auto-Fill-on-Forms

    Hope this information helps.

    Please let us know if you have further questions.

  • Profile Image
    kakelley14
    Answered on March 20, 2018 at 05:24 PM

    The form visually loads quickly, however if you try to click on any of the expanding sections or even into an entry field to type, you cannot.  There is quite a lag before you can interact with the form

     

    Also, I should mention that I noticed this is a problem in Chrome.  If I use IE it works much better.  I have cleared my browser cache and the form cache and this had no effect.

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    Richie_P
    Answered on March 20, 2018 at 05:53 PM

    I checked your form in Chrome and it seems the font Lato has a delay in retrieving the need information .

    However as I checked further, your from as a whole is heavy and that seems to be the reason that you experiencing delay in inputting in the fields because it needs to load all the assets first. T

    The bigger the form is with lots of contents, and a lot of scrip functions (conditions,functions) will make the form slow.

    Hope this information helps.

    Please let us know if we can be of further assistance.