How to mark incomplete submissions as paid or completed?

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    jimbrand
    Asked on March 21, 2018 at 03:43 AM

    I have two incomplete payment submissions but a check has shown up paying for both submissions but it has been more than 30 days since the form was submitted. Is there some way to reactivate the submission and then mark it paid?



    This is a re-post of a comment on How to View Incomplete Payments

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    Jed_C
    Answered on March 21, 2018 at 06:37 AM

    Just click on "Complete Submissions" and it should go to your completed transactions.

    08-31-2017-1504164867.png

    Any completed submissions is considered as "Paid" or "Completed".

    Let us know if you have any questions or if you need further assistance. 

  • Profile Image
    jimbrand
    Answered on March 21, 2018 at 06:43 PM
    That's the way I usually complete them but I can't get them to show up in order to complete them.
    Let the healing begin.
    ...
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    Jed_C
    Answered on March 21, 2018 at 07:54 PM

    You mean to say that if you submit a form now and didn't complete the submissions, supposedly it will be in your "Incomplete Payments" section, right? However, it is not listed in your incomplete payment window?

    I just tried one of your form http://www.jotformpro.com/form/80150795620959, it does record my incomplete submission to your "Incomplete Payments" window. This process works from my testing.

    1521676478incomplete_payments.png

    Looking forward for your response.