How to mark incomplete submissions as paid or completed?

  • jimbrand
    Asked on March 21, 2018 at 3:43 AM

    I have two incomplete payment submissions but a check has shown up paying for both submissions but it has been more than 30 days since the form was submitted. Is there some way to reactivate the submission and then mark it paid?

  • Jed_C
    Replied on March 21, 2018 at 6:37 AM

    Just click on "Complete Submissions" and it should go to your completed transactions.

    08 31 2017 1504164867 Screenshot 10

    Any completed submissions is considered as "Paid" or "Completed".

    Let us know if you have any questions or if you need further assistance. 

  • jimbrand
    Replied on March 21, 2018 at 6:43 PM
    That's the way I usually complete them but I can't get them to show up in order to complete them.
    Let the healing begin.
    ...
  • Jed_C
    Replied on March 21, 2018 at 7:54 PM

    You mean to say that if you submit a form now and didn't complete the submissions, supposedly it will be in your "Incomplete Payments" section, right? However, it is not listed in your incomplete payment window?

    I just tried one of your form http://www.jotformpro.com/form/80150795620959, it does record my incomplete submission to your "Incomplete Payments" window. This process works from my testing.

    1521676478incomplete payments Screenshot 10

    Looking forward for your response.