- jimbrandAsked on March 21, 2018 at 03:43 AM
I have two incomplete payment submissions but a check has shown up paying for both submissions but it has been more than 30 days since the form was submitted. Is there some way to reactivate the submission and then mark it paid?
This is a re-post of a comment on How to View Incomplete Payments
- jimbrandAnswered on March 21, 2018 at 06:43 PMThat's the way I usually complete them but I can't get them to show up in order to complete them.
Let the healing begin.
- JotForm SupportJed_CAnswered on March 21, 2018 at 07:54 PM
You mean to say that if you submit a form now and didn't complete the submissions, supposedly it will be in your "Incomplete Payments" section, right? However, it is not listed in your incomplete payment window?
I just tried one of your form http://www.jotformpro.com/form/80150795620959, it does record my incomplete submission to your "Incomplete Payments" window. This process works from my testing.
Looking forward for your response.