Form Error: Too many requests. Rate limit exceeded

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    gdprtrial
    Asked on March 21, 2018 at 08:06 AM

    When I tested my forms, I received several times a

    Too Many Requests

    Sorry! Rate limit exceeded. Try again later.

     message and the forms were blocked. I have a Silver account and the limit is not reached at all.

    The forms affected:

    https://form.jotformeu.com/80712200404338

    https://form.jotformeu.com/80454369504358

    https://form.jotformeu.com/80671264004348


    I cleared the cache.

    Please, advise.

  • Profile Image
    Richie_P
    Answered on March 21, 2018 at 10:56 AM

    Please do note that this is a limit implemented on the forms in order to avoid abusive use of submissions. We are currently limiting the rate of submissions from the same IP address, the limit is 60 submissions per minute and per IP. If the same IP has sent more than 60 submissions in a minute then the message will be shown.


    I have checked your account, you are in good standing with your submission limits while your forms seems to be working.

    Kindly test your form again. If the issue still remains, let us know so that we can check it further.

    Thank you.

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    gdprtrial
    Answered on April 14, 2018 at 04:56 AM

    Hello,

    We have the same problem again. It is sure that the case is not what you described, only ONE submission was sent within one minute. Please, help. Perhaps, you may whitelist my account.

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    TREVON
    Answered on April 14, 2018 at 11:08 AM

    Apologies for any inconveniences caused. Would you kindly confirm if the issue is happening on the same location/IP you were on before? If yes kindly share your public IP address?

    To get you IP address kindly use the following url: https://www.whatismyip.com/


  • Profile Image
    gdprtrial
    Answered on April 14, 2018 at 11:34 AM

    It was a different IP address, used by a costumer, and I don not know his/her IP.

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    TREVON
    Answered on April 14, 2018 at 01:00 PM

    I have run multiple submissions on the form directly and on the form url and I was not getting the "Too Many Requests Sorry! Rate limit exceeded.Try again later" error. Would you kindly try this again on your form and let us know if you(user) still have issues.


  • Profile Image
    gdprtrial
    Answered on April 15, 2018 at 05:40 AM

    Thank you Trevor. The issue is not predictable. Out of 10 or 20, only 1 results the error, especially if they use the save and continue later option. As we hope hundreds of users, we will face this issue probably. It makes the filling in impossible.

    Thanks.

  • Profile Image
    EltonCris
    Answered on April 15, 2018 at 09:01 AM

    I have escalated this to our technical team so hopefully, they will exempt your account from the rate limit. 

    They'll reply to you here when there's an update.

  • Profile Image
    gdprtrial
    Answered on April 15, 2018 at 12:06 PM

    Thanks

  • Profile Image
    gdprtrial
    Answered on May 08, 2018 at 05:54 AM

    We still experience the above issue. It is sure that the cause is not what you described:

    "We are currently limiting the rate of submissions from the same IP address, the limit is 60 submissions per minute and per IP. If the same IP has sent more than 60 submissions in a minute then the message will be shown."

    Some of our customers are not able to send in the form because of the "Too many request" error code.

    Please help.

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    Adrian
    Answered on May 08, 2018 at 09:07 AM

    Can you please give us the IP Address of the customers that are having problems filling the forms?

    You can find the IP Address at https://whatismyipaddress.com/.

    The IP Address will be whitelisted and the issue should be resolved.

  • Profile Image
    gdprtrial
    Answered on May 08, 2018 at 10:53 AM

    Sorry, it is not a good idea. We do not know the IP address of a new customer BEFORE the issue. We have a lot of customers filling in the forms and we need a stable and reliable service from Jotform. At least one out of ten customers experience this issue.

  • Profile Image
    Richie_P
    Answered on May 08, 2018 at 12:02 PM

    We understand the situation,and we are sorry for the inconvenience this may have caused. 

    We will have to wait for our developers on their findings.

    Your ticket has been assigned already to a developer and is flagged as very important.

    We will let you know via this thread if updates are available.

    Thank you.

  • Profile Image
    Richie_P
    Answered on May 08, 2018 at 01:45 PM

    It seems you may have replied to this thread but was not posted. Kindly post your answer again. I will also contact the assigned developer to check if there are updates available.

    Thank you.

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    gdprtrial
    Answered on May 09, 2018 at 06:19 AM

    It is highly urgent.

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    Adrian
    Answered on May 09, 2018 at 07:59 AM

    I made a request to the developers so that your account is whitelisted so that your forms do not show that error anymore.

    We will let you know once there is an update.

    We are sorry for the inconvenience.

  • Profile Image
    gdprtrial
    Answered on May 09, 2018 at 08:26 AM

    My account has already been whitelisted and the error is still present.

  • Profile Image
    Adrian
    Answered on May 09, 2018 at 10:47 AM

    I will let the developers know about this.

    We are very sorry for the inconvenience.

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    aydan
    Answered on May 09, 2018 at 11:29 AM

    Hello,

    This issue should be resolved. Please let us know if you face with any issues again.

    Regards,

    Aydan

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    gdprtrial
    Answered on May 09, 2018 at 02:17 PM

    Thanks Aydan, I hope so. I'll let you know about the developments.

    Regards,

    Laszlo