- marti.rathjeAsked on March 21, 2018 at 08:49 AM
We are having some issues with a user who has access to view certain forms, they could see them up to last week then they just disappeared. I have double checked that the form is checked for them to view and have un-checked and re-checked the forms as well. Is there anything else for us to do to fix this issue?
- JotForm SupportTREVONAnswered on March 21, 2018 at 11:16 AM
I see you have shared your form with several users. Would you kindly share the specific user who has this issue?
- marti.rathjeAnswered on March 21, 2018 at 11:20 AM
It is Rob Psencik, that is having trouble viewing certain forms. LSA Golf Tournament 2018 & HS Track Apparel are the only ones we know of currently.
- JotForm SupportTREVONAnswered on March 21, 2018 at 12:39 PM
I checked on the user Rob Psencik account and I could see the user has access to the form "LSA Golf Tournament 2018 " as shown below.
However on checking your account and "Rob Psencik" account there is no form named "HS Track Apparel " hence reason both you and "Rob Psencik" cannot access this form.Would your kindly share the form ID instead? Maybe the form name was wrong.
if you have other forms that user "Rob Psencik"should be able to view and can not view it kindly share the form ID for us to do further investigations on the same.