Sub account has reached form limit. Please help!

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    bluepc
    Asked on March 21, 2018 at 01:18 PM

    Hi I have a sub account that keeps getting the message that they reached thier form limit.  don't know how to fix 


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    Kiran
    Answered on March 21, 2018 at 02:23 PM

    Please be noted that Free accounts are limited to have 5 active forms in his account. In order to create new forms, it is required to subscribe to a paid plan. You may also ask the sub-account user to move the forms to your account or the user may provide us with the form IDs to be moved to your account so that we can move them for you.

    If you are need any further assistance, please let us know. We will be happy to help.

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    bluepc
    Answered on March 21, 2018 at 05:38 PM

    Hi There, 

    His subaccount is under a paid account, does he not get the unlimited forms from the paid user . 

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    BDAVID
    Answered on March 21, 2018 at 07:31 PM

    No, because adding an account under another as a sub-user does not mean "inheriting account benefits". This feature is just meant to share forms with someone else: https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User 

    If the sub-user wants to create more forms, he can either upgrade, or transfer ownership of his forms to the paid account. Example:

    transfer-form-and-data-from-sub-user.png