Not receivng any emails

  • Dailley
    Asked on April 24, 2024 at 11:42 AM

    Is your email system in automatic flow not working right now. I have not received two emails and also sent a test email and am not receiving them.


    Page URL: https://form.jotform.com/231535240014239
  • Israel JotForm Support
    Replied on April 24, 2024 at 11:51 AM

    Hi Susan,

    Thanks for reaching out to Jotform Support. I checked your form, and it shows that there are no notification/autoresponder emails added in the Emails section.

    Not receivng any emails Image 1 Screenshot 30

    Are you perhaps referring to a different form? Can you send me the link to your form so I can take a look at it for you? Here is your guide on where to find your form URL or you can follow the steps and screencast below:

    • Open your form in Form Builder, and in the orange navigation bar at the top of the screen, click on Publish.
    • Select Quick Share from the left panel.
    • Look for the Copy Link and click it, then paste it here in the support ticket.

    Not receivng any emails Image 2 Screenshot 41

    Once we hear back from you, we'll be able to help you with this.


 
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