Create PDF from Form: Text-boxes and Text fields are not showing properly in created PDF

  • Profile Image
    kthaas
    Asked on March 22, 2018 at 02:40 PM

    When I generate a pdf, the header boxes are missing or appear as illegible long streaks which makes printing from a pdf useless. 

    When I add the print box at the end, the jotform.com footer truncates the text area of the survey so you can't read parts of the document. 

    How can we fix that?

  • Profile Image
    Nik_C
    Answered on March 22, 2018 at 04:09 PM


    I tested on a clone of your form and I assume you're referring to this issue:

    1521749235Screen Shot 2018-03-22 at 9.05

    The box for fields is not showing.

    And also this issue:

    1521749332Screen Shot 2018-03-22 at 9.08

    I'm not sure what is causing that, please allow me some time to test this issue further.

    And I'll get back to you once I finish.

    Thank you!

  • Profile Image
    Nik_C
    Answered on March 22, 2018 at 04:21 PM

    I forwarded this issue to our backend team for further checking. We will inform you as soon as there is an update.

    Thank you!

  • Profile Image
    eugene
    Answered on December 31, 2018 at 06:59 AM

    Hello, sorry for our late response about this.

    I could not be able to reproduce this issue, it seems to be resolved with the performance improvements made on the new PDF Editor.

    I am able to download fillable version of your form without any layout issues.

    Please kindly download a fillable version of your form again to confirm the issue is resolved for you too.

    Thank you.