What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am not receiving notification emails

    Asked by memorial on February 17, 2011 at 06:39 PM

    I volunteer with a local dog rescue and set up a form so that we can have people donate memorial gifts to us via PayPal.  

    I just tried to use the form myself as a friend of mine just lost her dog and I wanted to make a donation to our organization in her pet's name.  I was surprised that I did not get an notification email.  (I set up the form so I am the one who should have gotten the notification.)

    I wondered if possibly the reason was because it directed me to PayPal after the form was submitted.  I tried to re-do the email notification process but to no avail.  The email alert tells me that the notificatin is conditional, and I believe that is where the problem is coming from.  I have deleted that email notification (the only one), saved, and tried to re-enter with no conditions, but afterwards, it still does not work and the email alert still says I have conditions on the notification.

    I have no idea if people have been donating to us and I have not been receiving notices before this and for how long, but very much need to fix the issue as we need to be acknowledging people's gifts as well as sending sympathy cards to those who have lost their pet or human loved one!


    Thank you!

    Anne Caston

    Rose's Rescue


    email associated with this form is: backofthehouse@att.net

    Page URL:

  • Profile Image
    JotForm Support

    Answered by liyam on February 22, 2011 at 06:50 AM

    Hi Anne,

    I have checked your settings and your notification email address is set to anne@caston....com, have you checked your email inbox for it? If it's not there, have you checked your spam / bulkmail folder?