My account is suspended

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    Jamarc 
    Asked on March 22, 2018 at 07:14 PM

    I'm not sure why my account is suspended.

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    Mike
    Answered on March 22, 2018 at 10:51 PM

    The suspension was caused by our anti-phishing filter. Your account has been re-activated now.

    Since you are requesting sensitive information on the form, it is recommended to update the JotForm account email address to the official organization email address.

    The account email can be updated at the account profile page:

    https://www.jotform.com/myaccount/profile

    If you need any further assistance, please let us know. We will be happy to help.

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    Jamarc 
    Answered on March 23, 2018 at 09:36 AM

    My account is still in suspension status. How do i reactivate it?

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    david
    Answered on March 23, 2018 at 11:12 AM

    This time the account was suspended due to requesting usernames and passwords through forms.  This is against our terms of use:

    https://www.jotform.com/help/8-Terms-of-Use

    If you would like, we can remove the username and password field from the form and activated the account.