Reply-to Email is set as the email field of form but the email is still being sent to me.

  • Profile Image
    RedIce
    Asked on March 22, 2018 at 08:08 PM

    Hello,

    I have setup my form as the client can reply back to the submission once they get an enquiry. ( Attached screenshot )

     

    But for some reason I personally still receive the email reply.

    Can you please help!

  • Profile Image
    ashwin_d
    Answered on March 23, 2018 at 02:55 AM

    I did check your form's notification email alerts and did not find any issue with that. You have set the "Email" field of your form as "Reply-to Email". When the form is submitted, your recipient email consult@soulinnhouse.com.au will receive submission email. Once they hit reply to that email, you will see the "To Email" will display the email field of form.

    Do you mean to say that it is not working in your form? I would suggest you to please share a screenshot of the submission email you have received and what "Reply-to Email" is being displayed in your email inbox. The following guide should help you how to upload image in forum post:   https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.

  • Profile Image
    RedIce
    Answered on March 25, 2018 at 04:59 PM

    Hello Ashwin,

    Thank you for your response.

    Yes I know it has been setup correctly but I receive the reply back in the email instead of the email in the submission.


    I have attached a screenshot to help you.



    Thank you

    Shannon


    1522011527Screen-Shot-2018-03-26-at-7.54


  • Profile Image
    Jim_R
    Answered on March 25, 2018 at 05:55 PM

    Thanks for the screenshot - This works as intended when I tested it though. I ran this against a form that has an email field. With the same setup as you have, where the email filled out by the respondent will serve as the reply-to email address, here's what I experienced from my perspective:

    My setup above is:

    Notification Recipient - jim@jotform.com

    Sender Email - noreply@jotform.com

    Respondent's Email - jim+replyto@jotform.com (this was filled out from the form)

    You would see that the respondent's email is jim+replyto@jotform.com and when hitting the reply button in Gmail, it sets the reply-to email to jim+replyto@jotform.com too.

    You have a total of 13 NOTIFICATIONS and 1 AUTORESPONDER. Are all 13 notifications not working like demonstrated above? Can you try opening your email through your webmail portal instead of Outlook to see if it will make a difference? Can you also try hitting the reply button first and see if the reply-to email will be populated with the intended reply-to address?

  • Profile Image
    RedIce
    Answered on March 25, 2018 at 06:01 PM

    Hello Jim,

    Yes all are like that ( and more of my forms do the same thing )

    Do you think maybe if the email bounces back it might default to my email?

    I don't use Outlook, I use Mac Mail ( But I don't think that is the issue )

     

    I have clicked the reply button and it directs to my email.

     

    Attached screenshot.

     

    1522015295Screen Shot 2018-03-26 at 9.01

    Thank you

    Shannon

    http://bit.ly/2GEeUuc

     

  • Profile Image
    jonathan
    Answered on March 25, 2018 at 07:08 PM

    I was able to see the issue as well. I reviewed the sent emails from your form and I noticed that the From Email is always using your custom Sender E-mail instead of the E-mail the user had provided.

    Example:

    1522019029zzz 2018-03-26 07.01.42.png

    due to this, if you reply to the email, the To Email will be your own Sender Email.

    Can you please try first changing the Sender Email to "noreply@jotform.com" instead.

    1522019165zzz 2018-03-26 06.54.56.png


    Save the email and do a test again. Try responding to the submission email Notice and check the result if the reply to Email now points to the user instead.

    Let us know how it goes.


  • Profile Image
    RedIce
    Answered on March 26, 2018 at 04:04 PM

    Hello,

    I have updated it like this and will let you know how it goes.


    Thanks

    Shannon

  • Profile Image
    jonathan
    Answered on March 26, 2018 at 05:32 PM

    Hi Shannon,

    Please do let us know how it goes. You can reply and update us again to this thread using this link https://www.jotform.com/answers/1423595

    Thanks