Autoresponder Email: Reply to email inquiry

  • AlliedModular
    Asked on April 24, 2024 at 6:07 PM

    when the form is submitted, the client and sales rep get an email. if the client replys to that email, it goes to noreply@jotform.com and that gets forwarded to marketing@alliedmodular.com (my email to login). Is there a way have the reply to be the sales rep merge field?

    Autoresponder Email: Reply to email inquiry Image 1 Screenshot 20

  • Mary JotForm Support
    Replied on April 24, 2024 at 8:20 PM

    Hi Michael,

    Thanks for reaching out to Jotform Support. Unfortunately, it is not possible to add an email field as a reply to email in the Autoresponder, this can only be done in the Notification email. As a workaround, I would suggest adding the sales rep email directly in the reply to email, then sending the autoresponders conditionally. Here is an example:

    First is to create the autoresponder then add the Sales Rep email as the reply to email:

    Autoresponder Email: Reply to email inquiry Image 1 Screenshot 30

    Then add a change email recipient condition:

    Autoresponder Email: Reply to email inquiry Image 2 Screenshot 41

    Where in, if the user responds to the autoresponder email, it will be sent directly to the email shown in the first screenshot.

    Give it a try and let us know if this works for you.

 
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