Remove suspension

  • Daniel
    Asked on April 24, 2024 at 7:16 PM

    I use Jotform to collect information for applications and loans/deals for my buisiness.

  • Mafe_M JotForm Support
    Replied on April 24, 2024 at 8:09 PM

    Hi Daniel,

    Thank you for reaching out to Jotform Support. The account is suspended due to phishing activity. The form is collecting sensitive information, which is a violation of our terms of services. In order to reactivate the account, we must delete the offending form.

    If you feel that you are a legal institution and that the account should not be suspended, please provide us with the information below:

    • The URLs where your forms are embedded and being used.
    • Any documents that will prove you are running a legit business.
    • Proof of affiliation to any legitimate institutions or your website.

    Send this proof to reviewers@jotform.com with THREAD (ticket #) as your subject. We will let you know about the status of your account after a thorough review of it. We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Keep us updated and let us know if you need any more help.

 
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