Account Suspended for Fake Service

  • Joshua Harvey
    Asked on April 24, 2024 at 9:22 PM

    My account has been suspended. My gotm doesn't go against you all policy.


    Please advise.

  • Sheena JotForm Support
    Replied on April 24, 2024 at 9:59 PM

    Hi Joshua,

    Thank you for reaching out to Jotform Support. As I checked, your account has been suspended as your Auto Sales Application Form and Car Loan Application Form have been flagged as a Fake Service. We need to delete it before we can reactivate your account. If, however, you are a legitimate institution and don't want us to delete the flagged form, then we need you to provide the following information.

    • The URL where their form is used.
    • Any document that will support your claims.
    • Your website or proof of affiliation to legitimate institutions.

    Please send these proofs to reviewers@jotform.com with Thread #14242561 as your subject. We will let you know about the status of your account after a thorough review of your proofs. We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Thanks for your patience and understanding, we appreciate it.


  • Joshua Harvey
    Replied on April 24, 2024 at 10:17 PM

    I have no idea where those forms have came from. My form is for my travel agency.

  • Sheena JotForm Support
    Replied on April 24, 2024 at 10:37 PM

    Hello Joshua,

    Thanks for getting back to us. We can delete the forms under your account. Please send an email to support@jotform.com using harveyglobaltravelagency@gmail.com and use Thread#14242561 as your subject so we can proceed with your request.

    As soon as we hear back from you, we can move forward with a solution.

 
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