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Joshua HarveyAsked on April 24, 2024 at 9:22 PM
My account has been suspended. My gotm doesn't go against you all policy.
Please advise.
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Sheena JotForm SupportReplied on April 24, 2024 at 9:59 PM
Hi Joshua,
Thank you for reaching out to Jotform Support. As I checked, your account has been suspended as your Auto Sales Application Form and Car Loan Application Form have been flagged as a Fake Service. We need to delete it before we can reactivate your account. If, however, you are a legitimate institution and don't want us to delete the flagged form, then we need you to provide the following information.
- The URL where their form is used.
- Any document that will support your claims.
- Your website or proof of affiliation to legitimate institutions.
Please send these proofs to reviewers@jotform.com with Thread #14242561 as your subject. We will let you know about the status of your account after a thorough review of your proofs. We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.
Thanks for your patience and understanding, we appreciate it.
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Joshua HarveyReplied on April 24, 2024 at 10:17 PM
I have no idea where those forms have came from. My form is for my travel agency.
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Sheena JotForm SupportReplied on April 24, 2024 at 10:37 PM
Hello Joshua,
Thanks for getting back to us. We can delete the forms under your account. Please send an email to support@jotform.com using harveyglobaltravelagency@gmail.com and use Thread#14242561 as your subject so we can proceed with your request.
As soon as we hear back from you, we can move forward with a solution.