thank you page is not going where it should.

  • Profile Image
    rtpfaa
    Asked on October 26, 2012 at 02:22 PM

    i filled out the notification section and the thank you with a URL for a page

    and the page comes up for another form i did before.

     

    it is supposed to be going to richarftoddartist.com/thankyou.html

     

    831-688-4025

     

    richard

  • Profile Image
    moonzkie
    Answered on October 26, 2012 at 02:28 PM

    Hi,

    Can you give us the link of the form? It would be easier to give a more accurate solution if there is a way to view and inspect your form.

    Thank You.

  • Profile Image
    rtpfaa
    Answered on October 26, 2012 at 02:34 PM
    http://www.richardtoddartist.com
    go to contact and there it is. is that what you meant?
  • Profile Image
    moonzkie
    Answered on October 26, 2012 at 02:41 PM

    Yes, sorry about that, I missed the link you gave me on your first post. :)

    The solution for this would be reembeding your form, and I would suggest you to reembed your form using iFrame method instead. 

    To get your form's iFrame code, please follow the steps below:

    1.  Go to Setup & Embed tab
    2.  Click Embed Form
    3.  Click iFrame

    Just let us know if this doesn't work so that we can further assist you.

  • Profile Image
    rtpfaa
    Answered on October 26, 2012 at 02:51 PM
    i embeded the form again. i use dreamweaver. iframe is? what? i am not
    sure i want to go over to another system.
    it did not work. still getting the thank you for another website i did
    earlier for someone else.
    why would my form be taking me to a thank you page from another form for
    another website? i have done all that you
    ask of me and yet it takes me to the wrong place. that does not make sense.
  • Profile Image
    NeilVicente
    Answered on October 26, 2012 at 03:22 PM

    @rtpfaa

    Your form has a "Change Thank You Message" condition which overrides the Custom URL settings.

    It will display that conditional message whenever Email Address is filled out, so your Custom URL settings is useless.

    Delete that condition to rectify the problem. Go to Setup & Embed > Conditions > Saved Conditions to find the said condition.

    Hope this helps!

  • Profile Image
    rtpfaa
    Answered on October 26, 2012 at 03:39 PM
    thank you. this portion of your interface needs some work. its not as
    clear as it might be.
    if it was i would not have had this problem. remember Steve. if its not
    working its not the user's fault.
    thats microsoft thinking.
  • Profile Image
    NeilVicente
    Answered on October 26, 2012 at 03:45 PM

    No offense but it was actually you who have added that condition. Personally, I think you should be aware of that. On the other hand, perhaps you are right - I think we also need to keep things easier for our users.

    May we ask you for suggestions on how that portion of our interface can be improved?

    We'd greatly appreciate your input. Thanks!

  • Profile Image
    rtpfaa
    Answered on October 26, 2012 at 04:07 PM
    i should not be able to have a thank you for a form show up that is for
    another form on another website. that should _not_ be possible. they
    should not be in any way connected.
    like i said, if i made this mistake, and am of sound mind and body, its
    not my fault. i am a designer and this is my mantra: think in terms of a
    user who is not maybe as digitally literate as i am
    but without talking down to them. somehow the communication has failed
    or this snafu would not have happened. i begin to think i am going to
    have to go over all the other forms i have to
    make sure i have not done the same thing on them.
    i was a bit confused by the portion of the form that suggested i needed
    to select a condition to connect the thank you reply to; but not the
    condition of "submit".
    i would think if someone has received a thank you then they must have
    filled out the form. it made it sound like if i selected "name" for
    instance, that as soon
    as the name was filled in they would receive a thank you. now i know
    this does not make sense but the interface still was a bit ambiguous.
    maybe it should be
    simplified so that it merely says this is what is going to be sent to
    the user after submit is clicked; the submission is made. why would i
    stipulate that someone needed
    to fill in their name or they would not receive a reply? the only thing
    necessary is that they submit it. if they dont fill in the proper fields
    that condition would be handled
    by alerts during the filling out process.
    all and all your system is pretty good and i am happy with jotform.
    richard
  • Profile Image
    NeilVicente
    Answered on October 26, 2012 at 04:30 PM

    Thank you very much. Hopefully, we'll be able to incorporate the points you have raised to our future updates.

    Have a great weekend!

  • Profile Image
    rtpfaa
    Answered on October 26, 2012 at 05:55 PM
    you are most welcome! weekend? is it the weekend already? i am in
    startup mode. all hours and days are the same: work o'clock, worknesday,
    2000andticking.
    but you go right ahead on and have a yourself one of those new fangled
    whatch call "nice weekend"; harumph.
    :)