- JpehrsonAsked on October 26, 2012 at 02:35 PM
For some reason my email is not being sent from Jotform to my email address as it has been for several months. Other emails I have set up on the same form ALL work after numerous tests. The last email that was sent and received by me was 10/18/2012. My user name is jpehrson. The emails that are not working (and I have deleted and re entered both to try different things) are email@example.com and firstname.lastname@example.org. Can someone help me figure this out?
Noted here also is that I have confirmed with my IT dept that emails are not reaching our filter. I have nothing incoming from jotform showing on the log since 10/18. Thank you for you help!
John PehrsonPage URL:
- moonzkieAnswered on October 26, 2012 at 03:07 PMHi,Both email addresses are in our bounce list and this are the reasons:email@example.comReason(s) : 5.1.0 - Unknown address error 550-'No such domain at this firstname.lastname@example.orgReason(s) : 5.1.0 - Unknown address error 550-'No such domain at this location'Your form should be working fine by now as I remove your email addresses in our bounce list.Also, it is recommended to configure your email alerts' sender name and email to "JotForm" and "email@example.com", respectively.Please feel free to contact us if you need any further assistance.
- JpehrsonAnswered on October 26, 2012 at 03:12 PM
Thanks so much. It works!