What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How does the upload limit work, when using JotForm with Dropbox??

    Asked by DominionXX on October 26, 2012 at 03:43 PM

    I understand that the free JotForm has a limit of 100Mb per month, how does that affect the 2Gb limit on Dropbox??

    If I need to upgrade my Dropbox filespace limit, would I also have to upgrade my JotForm limit??

    Page URL:
    http://www.itodd.net/itodd/Upload_Files.html

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    JotForm Support

    Answered by EduardoMendez on October 26, 2012 at 03:48 PM

    Hi there!

    In esence what happens with an integration is that a "copy" of the submission if forwarded to your dropbox / google / etc.

    If 100mbs are uploaded you will have:

    100mbs used in dropbox and you have the data available in dropbox

    100mbs used in jotform and you also have the data available in your submission's page

    Upgrading one has nothing to do with the other, they are independent services.

    Hope that helps and let us know if you need further assistance!

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    Answered by DominionXX on October 26, 2012 at 04:00 PM

    I think I understand...  You see I have people sending me video files that can be quite large (700Mb - 1.5 Gb)

    As long as my Dropbox, has the space, I don't have to worry about going over JotForms limit of 100Mb.

    Is that correct??

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    JotForm Support

    Answered by NeilVicente on October 26, 2012 at 04:14 PM

    @DominionXX

    No, that is incorrect. Free JotForm accounts are limited to 100MB storage space. Files that are uploaded through the form will be saved on our servers first, before getting delivered to the integrated Dropbox account. We do NOT auto-delete files, for back up purposes.

    So if you upload a file that's more than 100MB, the form might be able to accept it, but since it will make your account go over the 100MB limit, it will cause your account to get disabled.

    If you are expecting to receive huge files, it may be a better idea to upgrade your JotForm account to Premium so you'll be able to receive files that are larger than 100MB.

    Hope this answers your question.

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    Answered by DominionXX on October 26, 2012 at 04:16 PM

    It does.. Thanks.