Form Not Found showing when previewing the form

  • UBBTFCWAGCY
    Asked on April 25, 2024 at 3:28 AM

    Form Not Found showed when i want to preview my form. However, it can be publish and edit.

    Jotform Thread 14248301 Screenshot
  • Angeli JotForm Support
    Replied on April 25, 2024 at 3:45 AM

    Hi Charlotte,

    Thanks for reaching out to Jotform Support. When I tested your form, the same thing happened. After clearing the caches, I was able to preview your form. Take a look at the screenshot below:

    Form Not Found showing when previewing the form Image 1 Screenshot 30

    It seems that there's a problem with the Custom URL of the form. Can you try to reset the Custom URL and just create a new one? Let me show you how:

    1. In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
    2. Click on Quick Share in the menu on the left side of the page.
    3. Then, click the Refresh icon to remove the Custom URL and create a new one.

    Form Not Found showing when previewing the form Image 2 Screenshot 41

    Give it a try and let us know how it goes.

  • Angeli JotForm Support
    Replied on April 25, 2024 at 4:13 AM

    Hi Charlotte,

    Sorry for the confusion. It seems that there was a temporary issue earlier, but I just heard back from our Developer Team, and they've solved the Form not Found issue, so it should all be working fine now. Can you give it a try and see how it goes? 

    Keep us updated and let us know if you need any more help.

  • UBBTFCWAGCY
    Replied on April 25, 2024 at 6:44 AM

    Hi Angeli,
    Thank you and now I am able to preview it. I do have another issue. I created 2 notifications.

    Whenever someone filled up the form, recipients of email will be notified. However, it only notify the recipients of email in notification 1 but not notification 2.



  • Jeric JotForm Support
    Replied on April 25, 2024 at 7:59 AM

    Hi Charlotte,

    Thanks for reaching back to us. As for your other question, I've moved that to a new thread. You can check that out here.


 
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