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UBBTFCWAGCYAsked on April 25, 2024 at 3:28 AM
Form Not Found showed when i want to preview my form. However, it can be publish and edit.
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Angeli JotForm SupportReplied on April 25, 2024 at 3:45 AM
Hi Charlotte,
Thanks for reaching out to Jotform Support. When I tested your form, the same thing happened. After clearing the caches, I was able to preview your form. Take a look at the screenshot below:
It seems that there's a problem with the Custom URL of the form. Can you try to reset the Custom URL and just create a new one? Let me show you how:
- In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
- Click on Quick Share in the menu on the left side of the page.
- Then, click the Refresh icon to remove the Custom URL and create a new one.
Give it a try and let us know how it goes.
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Angeli JotForm SupportReplied on April 25, 2024 at 4:13 AM
Hi Charlotte,
Sorry for the confusion. It seems that there was a temporary issue earlier, but I just heard back from our Developer Team, and they've solved the Form not Found issue, so it should all be working fine now. Can you give it a try and see how it goes?
Keep us updated and let us know if you need any more help.
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UBBTFCWAGCYReplied on April 25, 2024 at 6:44 AM
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Jeric JotForm SupportReplied on April 25, 2024 at 7:59 AM
Hi Charlotte,
Thanks for reaching back to us. As for your other question, I've moved that to a new thread. You can check that out here.