What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What is the limit for forwarding emails? Why can't I reply to a submission?

    Asked by wongsensei on October 26, 2012 at 06:37 PM

    I want to reply to email requests for help. I keep getting an error message "oops, reach your limit".

    What is the limit? I couldn't find any place to check on that.

    Please let me know because if this is going to be an issue, I will have to look for something else to use.

    Thank you,


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    JotForm Support

    Answered by Mike_T on October 26, 2012 at 08:11 PM


    I can not provide information about exact limit for reply-to emails, but we do have a hourly limit for such emails.

    Please kindly wait some time to bypass that limit, then send your messages. If you need to send a lot of reply-to emails, you may consider upgrading your account.

    We were forced to apply such limit to fight with spammers, we are sorry for the inconveniences caused.

    Please feel free to contact us if you need any further assistance.