What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Test form email still not arriving even after using noreply@jotmail.com

    Asked by guest_22997508046059 on October 26, 2012 at 07:09 PM

    I read the other responses in the forum about people who were having this problem, and they had to use the jotform.com email address in order for it to send correctly. But even after doing that, it doesn't work.

    I've attached a screenshot of what it looks like when I use the correct information. Here is another picture of the odd message I get when I attempt to send a test message: (There's no email address, it only says "E-mail sent to...")

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    JotForm Support

    Answered by NeilVicente on October 26, 2012 at 07:19 PM


    The Test Email function can send only to the email address that is registered with your account. The problem is that you do not have a registered account yet.

    Kindly sign up for a free JotForm account first. Afterwards, you may proceed on using the Test Email function.

    Note: Your form will automatically be transferred to the new account. If for some reason it doesn't, just let us know and we'll have it moved manually.

    We look forward to hearing from you soon. Cheers!

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    Answered by guest_22997508046059 on October 27, 2012 at 09:54 AM

    Haha, I probably should have done that first. Thanks for the help. I'll go ahead and sign up then.