- dsutphinAsked on March 25, 2018 at 12:41 PM
When I put in password to download encrypt key k this error comes up
"jotform (1).key can't be opened right now.
the file format is invalid. error attached
- JotForm SupportWelvinAnswered on March 25, 2018 at 02:53 PM
You will need to access the submissions page to view and decrypt the submissions by uploading the key:
We recommend checking this guide to know more about this feature: https://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert.
We understand how your business works, so if you need to collect a payment at a later date, we recommend using our payment integration such as Paypal, and just enable Authorization mode.