I am trying to encrypt my credit authorization form

When I put in password to download encrypt key  k this error comes up

"jotform (1).key can't be opened right now.

the file format is invalid. error attached

Help please!

Thank you

dsutphin

You will need to access the submissions page to view and decrypt the submissions by uploading the key:

https://www.jotform.com/help/269-How-to-view-Submissions 

We recommend checking this guide to know more about this feature: https://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert.

Also, we do not allow forms to collect credit/debit card details using our plain text fields even though you enable the encryption. We consider that as Phishing which is against our Terms of Use (https://www.jotform.com/help/8-Terms-of-Use).

We understand how your business works, so if you need to collect a payment at a later date, we recommend using our payment integration such as Paypal, and just enable Authorization mode.

https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization