Account and forms suspended due to violations to Terms of Use

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    dsutphin
    Asked on March 25, 2018 at 12:43 PM

    file attached.


    Thank you


    dsutphin

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    jonathan
    Answered on March 25, 2018 at 03:06 PM

    I reviewed your form and I found that there is a far more pressing issue with your form at this time. The account and form were already suspended due to violation to the Terms of Use.

    Scams. You agree that you will not use the JotForm Service or any form(s) you create using the JotForm Service for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.

    Phishing. You agree that JotForm, Inc. may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information
    . You may not use the JotForm Service to collect certain types of sensitive information, including but not limited to, credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm, Inc. including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.


    1522004608zzz 2018-03-26 03.01.33.png


    What I suggest you do is to resolve with us first the issue with the suspended account and forms. You can request for consideration to reactivate your account and forms after complying with the terms.

    Let us know if you have question on this.

    Thank you.

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    dsutphin
    Answered on March 25, 2018 at 03:43 PM
    Jonathan;
    I do apologize, there is no attempt to do anything wrong. I am a Travel agent who takes credit cards and I thought this way was a good way to receive a CC over a secure line.
    I have been with jot form for some time now. I will no longer attempt to use the form and just have clients give me there CC over the phone.
    I hope I can be re-instated. Again, I apologize if I did something wrong.
    dsutphin
    proveit44@gmail.com
    ...
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    jonathan
    Answered on March 25, 2018 at 04:30 PM

    To reactivate your account and have the forms compliant with the terms, I have deleted the fields in the form that were in violation.

    I have reactivated the account and forms. You may now log in to review the updated status.

    Since you want to collect payments using CC account methods, you can use Payment integrations instead.

    User guide: Mastering Payment Form Integrations with JotForm

    Let us know if you need further assistance.




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    dsutphin
    Answered on March 25, 2018 at 05:43 PM
    Jonathan;
    Thank you!
    When I go to log in, it comes up with a big HOLD IT RIGHT THERE!
    I am unable to log in..
    Bsutphin
    ...
  • Profile Image
    dsutphin
    Answered on March 25, 2018 at 06:43 PM
    Jonathan;
    Thank you for getting back to me. However when I hit the login link it brings up the big HOLD IT RIGHT THERE!
    I re started the computer and still does not bring me to my account.
    I went to Mastering Payment Form Integrations with JotForm and it still does the same HOLD IT RIGHT THERE!
    dsutphin
    ...
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    jonathan
    Answered on March 25, 2018 at 06:44 PM

    Can you please try again after closing your browser first. Or use a different browser also.

    I checked the account/username dsutphin  and it is active and forms are available at this time. You can log in using the username at https://www.jotform.com/login

    You can see your form https://www.jotform.us/form/72297670257162 is available.




  • Profile Image
    dsutphin
    Answered on March 25, 2018 at 07:43 PM
    Thank you so much, it works.
    ...
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    jonathan
    Answered on March 25, 2018 at 07:47 PM

    Thank you for the confirmation that all is good now. Contact us anytime should you require assistance again.

    Best

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    Nik_C
    Answered on March 26, 2018 at 04:34 AM

    @AusCham,

    We'll attend your inquiry here: https://www.jotform.com/answers/1425586

    Thank you!