Why are my forms disappearing?

  • Profile Image
    Asked on March 25, 2018 at 06:32 PM

    I have been working for hours and twice my cloned and updated forms are disappearing. One time I was automatically logged out, although I was working straight through. When I logged back on the form was gone.

    The second time, when I finished, I went back to my form list and the second cloned and updated form was gone!

    Are they somewhere I don't know about?

  • Profile Image
    Answered on March 25, 2018 at 07:26 PM

    You have 6 forms and 2 others in the Trash Folder. All of these are accessible. If you cannot see them, please log out once again, then clear your browser cookies for Jotform before logging again in. That should work. 

    You are also a sub-user account of the following accounts:

    EVENTologist (philanthropyday@afpsv.org) with 2 forms.

    afpsveducation (afpsveducation@gmail.com) no forms.

    To view your forms, click My Forms tab. To view forms on the other accounts, click them under Shared With You section.