What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can't import a form from web page-- "Form cannot be imported" message

    Asked by rsommer on October 27, 2012 at 01:26 AM

    Instructions on doing so were clear, so I set up the new account, logged in, and tried to import. With any of four forms, the message is:


    Form cannot be imported.


    Nothing else. Only anomaly with source forms is that site isn't yet live and address of root for site is xxx.xxx.xxx.xxx/siteownername.  


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Rodjit on October 27, 2012 at 03:59 AM


    If the issue is still happening until now, please let us know from what account would you like your form to be imported so I can do it for you. This is maybe a glitch, but please try to clear your page cache and cookies before doing this.

    I hope this helps and please let us know if the issue do still persist so we can check and investigate further.


  • Profile Image

    Answered by moonzkie on October 27, 2012 at 04:37 AM

    Is it the form from the website that you have provided? If yes, then can you please try to clone the said form again using this link: http://form.jotform.us/22980537963162

    Thank you.