Conditionally populating a hidden field not properly working

Hello - I have a JotForm that is public-facing where the customer selects an "Category", but then we use UPDATE/CALCULATE FIELD Condition functionality to create a new value that we pass to another form.

Including a screenshot of the submission results -- no change was made to the form between these submissions.

We believe the condition is setup properly since it works most of the time, and when I use another condition (email = chris@craftyops.com) to display the hidden field (for my personal testing), every value populates correctly in the second field. I actually have NEVER been able to replicate the issue where a submission that I do does not populate the Category API field, which confuses me since our customers seem to only have success about 50% of the time (but they wouldn't know it since the field is hidden).

Can you help us update the conditions so this works 100% of the time?

Hi Aaron,

Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. I also checked your conditions, but it was configured correctly. Check out the screenshot below to see my results:

I cleared your form cache as a precaution. Is this only happening to all new submissions? If so, can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

After we hear back from you, we’ll have a better idea of what’s going on and how to help.