Authorize.Net: Unable to view total amount due to the disabled products

  • Profile Image
    kewsi
    Asked on March 26, 2018 at 06:46 AM

    Payment form is not displaying the total amount owed when selecting multiple items to purchase. how can this be fixed? 

    authorize.Net is my payment company

    https://form.jotform.com/80155490420954

    1522060850Screen Shot 2018-03-26 at 6.38 

  • Profile Image
    amy
    Answered on March 26, 2018 at 10:32 AM

    Our apologies, but unfortunately, disabled products cause this issue. We are aware of this problem and our payment team is working on it. I am escalating this thread to our developers either. Once we fix the issue, you will be informed via this support thread.

    Whilst our developers are working to fix it, I would like to recommend you to delete your disabled products if it is not a problem for you. This can be a temporary solution:

    1522074559Screen_Shot_2018-03-26_at_17_2

    Here is the result: 

    1522074585Screen Shot 2018-03-26 at 17.2

  • Profile Image
    olivia
    Answered on March 27, 2018 at 09:15 AM

    Hello @kewsi,

    The issue should be fixed.

    Could you please try again to disable your products? This time you will be able to see the "Total" correctly on your form preview.

    Thank you for your understanding.