Deleted submissions but the upload space usage did not update

  • aptaACpodcast
    Asked on April 25, 2024 at 9:10 AM

    Hi,

    I been getting the message that I'm nearing upload space limit and have deleted old submissions and this hasn't changed the usage data. We only have 8 submissions stored and yet it says we have 47 submissions and 73 MB of files. I don't see where we can purge deleted forms to lower our upload space.

    Please advise

    Edward Mathis

  • Rose JotForm Support
    Replied on April 25, 2024 at 9:18 AM

    Hi aptaACpodcast,

    Thanks for reaching out to us for help. Please note that the usage details may take a few minutes to update. However, I force refreshed your upload space usage and it's down to 27.03 MB. Can you please reload the page to confirm the usage is updated?

    Give it a try and let us know if you need any help.

 
Your Answer