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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I change my payment details on my account?

    Asked by RichieRich19857 on October 27, 2012 at 09:49 AM
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    Answered by moonzkie on October 27, 2012 at 09:55 AM

    Hi,

    Thanks for contacting us, I checked and found you are using the Plimus gateway to make your payment;

    Kindly follow these steps to update your credit card information:

    1. Find your Plimus username in the email that was sent to you when you first paid for your subscription

    2. If you don't remember your password, you can reset your Plimus password by entering your email and your Plimus username on this page: https://secure.plimus.com/jsp/forgot_password.jsp?designId=1 

    3. Login to Plimus via this page: https://secure.plimus.com/jsp/account_login.jsp

    4. Go to My Account then click "Change" on the payment method column (far right side) of your active JotForm subscription



    5. Save the changes that you made.

    Hope you find this information helpful. Thank you for using JotForm