Can I Cancel my Subscription on the 6th Month and Get a Refund for the Remaining?

  • manuel_rodriguez_taller
    Asked on April 25, 2024 at 9:50 AM

    hola uds, emiten facatura por el servicio que entregan y ademas de consultar si es posible cancelar 6 meses con algun descuento.

  • Kyle JotForm Support
    Replied on April 25, 2024 at 10:22 AM

    Hi Manuel,

    Thanks for reaching out to Jotform Support. Our Spanish Support agents are currently busy assisting other Jotform users. However, I'd be happy to help you in English using Google Translate and you can reply in whichever language you feel comfortable using. If you'd rather have support in Spanish, let us know, and we can have them do that. But keep in mind that you'll have to wait until they're available again.

    Now, let me help you with your question. Unfortunately, we cannot guarantee you a partial refund for a one-year plan subscription if you decide to cancel it on the 6th month. As a workaround, you can upgrade your account and choose the monthly subscription option and you can easily cancel it at the end of the period.

    Let us know if you have any other questions.

 
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