What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why don't I receive submissions by email

    Asked by TV24 on October 27, 2012 at 10:28 AM


    When I test my form ("Send test message") im Jotform, I receive the form I've created; BUT when sending it from my Website, I do not receive it.... Why?? I don´t know.... I even tried to create another notification....

    my email adress: geral@tv24.com.pt

    Thanks in advance,

    TV24 - Pereirinha

    Page URL:

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    JotForm Support

    Answered by Rodjit on October 27, 2012 at 11:30 AM


    Please try to set your form notifications "Sender E-Mail" to noreply@jotform.com;

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    Answered by TV24 on October 27, 2012 at 01:36 PM


    Thanks - problem solved