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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Notifications are not sent to email

    Asked by astoriarenters on October 27, 2012 at 11:44 AM

    I have google apps for business set up and working.

    All of the forms I have created are not sending notifications either through the test email or by submitting the form. I am particularly interested in the first form i created, the others where troubleshoot attempts.

    I have used the sender name: JotForm and sender email: nonreply@jotform.com options as advised in other posts and nothing has changed.

    I have used a google apps email and jotforms without having to do any whitelisting of jotforms IPs and it has worked in the past. In fact  I have another account I manage that has no problems with notifications, so I dont know what is happening in this instance.

    Also, I have jotform in my secure sender list as well.

    Please look into this issue and let me know what else I can do.

    Thanks

  • Profile Image

    Answered by moonzkie on October 27, 2012 at 12:13 PM

    Hi,

    Your email address is in our bounce list and this is the reason:

    Reason(s) : 5.1.0 - Unknown address error 550-'#5.1.0 Address rejected.'

    Your form should be working fine by now as I remove your email address in our bounce list.

    Please feel free to contact us if you need any further assistance.

  • Profile Image

    Answered by astoriarenters on October 27, 2012 at 12:16 PM

    Sweet, its all good. Thanks